Your privacy matters to us.
At FREVIVA, we respect your privacy and are committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and share your personal information when you visit our website, purchase from us, contact our team or otherwise interact with FREVIVA.
By using our website or providing your personal information to us, you acknowledge the practices described in this Privacy Policy.
INFORMATION WE COLLECT
The personal information we collect depends on how you interact with us and may include:
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Your name
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Email address
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Telephone number
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Billing and shipping address
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Order and purchase information
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Account information
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Product preferences and enquiries
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Ring size, jewellery specifications or customisation details
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Communications with us through email, Live Chat or other customer service channels
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Payment and transaction information
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Information relating to returns, exchanges, warranties or service requests
When you use our website, certain technical information may also be collected automatically, including:
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IP address
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Browser and device information
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Website activity and pages viewed
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Referring websites
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Shopping cart activity
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Cookie and similar technology information
We aim to collect only information that is reasonably necessary for operating our business and providing our products and services.
HOW WE COLLECT YOUR INFORMATION
We may collect personal information when you:
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Place an order
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Create an account
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Contact us
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Use Live Chat
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Request a quote
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Book a consultation
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Submit a bespoke or made-to-order enquiry
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Subscribe to our email or marketing communications
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Enter a promotion or event
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Make a return, exchange or warranty request
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Browse or interact with our website
We may also receive information from service providers that assist us in operating our website, processing transactions, delivering orders or providing other services.
HOW WE USE YOUR INFORMATION
We may use your personal information to:
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Process and fulfil your orders
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Arrange payment and delivery
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Provide order confirmations and tracking information
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Create and manage your customer account
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Respond to enquiries
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Provide customer service
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Prepare quotations
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Manage bespoke and made-to-order jewellery requests
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Process returns, exchanges, warranty claims and other after-sales services
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Verify transactions and help prevent fraud
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Improve our products, services and website experience
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Maintain business and transaction records
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Comply with applicable legal and regulatory requirements
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Send marketing communications where permitted
We do not sell your personal information to third parties.
PAYMENT INFORMATION
Payments made through our website are processed using third-party payment providers.
FREVIVA generally does not directly store complete payment card details such as your full credit or debit card number.
Payment providers may collect and process information necessary to authorise and complete your transaction in accordance with their own privacy and security practices.
SHOPIFY
Our online store is operated using Shopify, which provides the e-commerce platform that allows us to offer our products and services online.
As part of providing these services, Shopify may process information relating to your use of our website, account and transactions.
Shopify and its service providers may process or store information in jurisdictions outside Australia.
Their handling of information is also governed by their own privacy policies and applicable laws.
SERVICE PROVIDERS
We work with trusted third-party service providers where reasonably necessary to operate our business.
These may include:
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E-commerce platforms
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Payment processors
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Shipping and courier providers
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Postal services
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Shipping insurance providers
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Website hosting and technology providers
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Customer service and Live Chat providers
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Email and marketing platforms
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Analytics providers
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Fraud prevention and security providers
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Professional advisers such as accountants, lawyers and insurers
We may provide these service providers with information necessary for them to perform services on our behalf.
For example, we may need to provide your name, delivery address and contact details to a courier so that your order can be delivered.
INTERNATIONAL SERVICE PROVIDERS
Some of the technology and service providers we use may operate or store information outside Australia.
As a result, personal information may in some circumstances be processed or accessible in other countries.
Where appropriate, we take reasonable steps in relation to the service providers we engage and the protection of information entrusted to them.
COOKIES & SIMILAR TECHNOLOGIES
Our website may use cookies and similar technologies to help the website function properly and understand how visitors interact with it.
Cookies may be used to:
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Remember items in your shopping cart
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Remember certain preferences
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Maintain website functionality
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Understand website traffic and usage
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Measure the effectiveness of marketing
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Improve your browsing and shopping experience
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Help detect fraudulent or suspicious activity
Your browser may allow you to block, remove or manage cookies.
Please note that disabling certain cookies may affect the functionality of parts of our website.
ANALYTICS & ADVERTISING
We may use analytics and advertising technologies to understand how customers interact with FREVIVA and to help improve our website and marketing.
These technologies may collect information about your device, browsing activity and interactions with our website.
Where required, we will handle this information in accordance with applicable privacy and marketing requirements.
MARKETING COMMUNICATIONS
If you subscribe to FREVIVA marketing communications or otherwise agree to receive them, we may send you information about:
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New collections
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New products
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Special offers
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Events
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Jewellery inspiration
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FREVIVA news and services
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our marketing communications.
You may also contact us directly if you would like us to update your marketing preferences.
Unsubscribing from marketing communications will not prevent us from sending transactional communications that are necessary for an existing order or customer service matter.
BESPOKE & FINE JEWELLERY ENQUIRIES
When you request a quote, bespoke design or fine jewellery consultation, we may collect additional information necessary to provide the requested service.
This may include:
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Ring size
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Preferred metal
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Diamond or gemstone preferences
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Budget range
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Design preferences
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Inspiration images
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Engraving details
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Personalisation requests
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Other specifications you choose to provide
We use this information for the purpose of preparing your quotation, assisting with your jewellery selection and producing your piece where you proceed with an order.
Please avoid submitting unnecessary sensitive personal information when providing inspiration images or other materials.
PHOTOGRAPHS & USER-SUBMITTED CONTENT
If you send photographs, jewellery inspiration images, design references or other content to us, we will use them where reasonably necessary to respond to your enquiry or provide the requested service.
We will not intentionally publish your personal photographs for promotional purposes without appropriate permission.
DATA SECURITY
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
However, no method of online transmission or electronic storage can be guaranteed to be completely secure.
We therefore encourage customers to take reasonable steps to protect their own account credentials and personal information.
DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including where required for:
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Order administration
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Customer service
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Warranty and after-sales support
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Business and accounting records
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Fraud prevention
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Dispute resolution
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Legal and regulatory obligations
When information is no longer reasonably required, we may securely delete, destroy or de-identify it where appropriate.
ACCESSING OR CORRECTING YOUR INFORMATION
If you believe personal information we hold about you is inaccurate or requires updating, please contact us.
You may also contact us if you would like to request access to personal information we hold about you.
We may need to verify your identity before providing access to or changing personal information.
Some information may need to be retained where required for legitimate business, legal, accounting or regulatory purposes.
CHILDREN'S PRIVACY
Our website and products are intended for a general consumer audience and are not specifically directed towards young children.
We do not knowingly seek to collect personal information from children without appropriate involvement from a parent or guardian where required.
DISCLOSURE REQUIRED BY LAW
We may disclose personal information where reasonably necessary or required by law, including in connection with:
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Legal obligations
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Court orders or lawful requests
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Fraud or security investigations
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Protection of our legal rights
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Enforcement of our agreements
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Business or regulatory requirements
LINKS TO THIRD-PARTY WEBSITES
Our website may contain links to websites or services operated by third parties.
FREVIVA is not responsible for the privacy practices of third-party websites.
We recommend reviewing the privacy policy of any external website before providing personal information.
PRIVACY COMPLAINTS
If you have a concern about how we have handled your personal information, please contact us so we can review the matter.
Please provide enough information for us to understand and investigate your concern.
We will aim to respond within a reasonable period.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our business, technology, service providers, practices or applicable requirements.
The most current version will be published on our website.
We encourage you to review this page periodically.
CONTACT US
If you have questions about this Privacy Policy, would like to access or correct your personal information, or wish to raise a privacy concern, please contact us:
FREVIVA
Email: info@freviva.com
Website: www.freviva.com
You can also contact our team using Live Chat through our website.