Lifetime Manufacturing Warranty
At FREVIVA, we stand behind the quality and craftsmanship of our jewellery.
All FREVIVA jewellery is covered by our Lifetime Manufacturing Warranty against manufacturing defects in materials and workmanship.
If you believe your jewellery has developed a manufacturing fault, please contact our team. We will assess the piece and, where the issue is confirmed to be a manufacturing defect covered by this warranty, provide an appropriate solution.
Depending on the nature of the issue, this may include repair, replacement or another suitable remedy.
What Is Covered
Our Lifetime Manufacturing Warranty covers genuine manufacturing defects arising from the way the jewellery was produced or assembled.
Each warranty claim is assessed individually based on the condition of the piece and the nature of the issue.
Jewellery Care & Natural Wear
Jewellery is designed to be worn and enjoyed, and over time it will naturally develop signs of wear.
Our Lifetime Manufacturing Warranty does not cover changes or damage resulting from normal use, accidental damage, improper care, misuse or external factors.
This may include normal surface wear, scratches, changes to plating or finish, stretched or damaged chains, worn settings or claws, stone loss caused by impact or damage, and other deterioration associated with regular wear.
Routine jewellery care, cleaning, polishing, replating, resizing, stone tightening and general maintenance are not included as part of the Lifetime Manufacturing Warranty.
Alterations & Third-Party Repairs
The warranty may not apply where jewellery has been altered, resized, repaired or modified by a jeweller or service provider not authorised by FREVIVA, where that work has contributed to or caused the issue.
Diamonds & Gemstones
Natural characteristics of diamonds and gemstones, including inclusions, variations in colour, tone, pattern or other naturally occurring features, are not considered manufacturing defects.
Damage to stones caused by impact, wear, improper handling or accidental damage is not covered by the Lifetime Manufacturing Warranty.
How to Make a Warranty Claim
If you believe your jewellery has a manufacturing defect, please contact us at:
or through the Live Chat on our website.
Please provide:
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your order number or proof of purchase;
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a description of the issue; and
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clear photographs or videos where relevant.
We may require the jewellery to be returned to us for inspection before determining whether the issue is covered by the warranty.
Australian Consumer Law
Our Lifetime Manufacturing Warranty is provided in addition to any rights and remedies you may have under the Australian Consumer Law.
Nothing in this warranty excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded, restricted or modified.