At FREVIVA, we take care to ensure your jewellery reaches you safely and securely.
WHERE WE SHIP
At this time, our standard shipping service is available to:
-
Australia
-
New Zealand
Due to changing international courier, customs and import requirements, we do not currently offer standard worldwide shipping through our website.
If you require delivery to another country, please contact us through Live Chat before placing your order.
We will do our best to accommodate your request where possible, subject to the courier, customs and import requirements applicable at the time.
Please note that for special international shipments, all applicable shipping charges, insurance costs, customs duties, taxes, import fees and other associated charges are the responsibility of the recipient.
International shipping availability cannot be guaranteed.
FREE SHIPPING
Australia
Enjoy complimentary shipping on orders over $99 AUD.
Shipping charges for orders below $99 AUD will be displayed at checkout.
New Zealand
Enjoy complimentary shipping on orders over $199 AUD.
Shipping charges for orders below $199 AUD will be displayed at checkout.
ORDER PROCESSING
Ready-to-Ship Jewellery
Ready-to-ship orders are generally fulfilled within 2 business days after your order has been successfully placed and payment has been confirmed.
Orders placed on weekends or public holidays will begin processing on the next business day.
Please note that fulfilment time refers to the time required for us to prepare and dispatch your order and does not include courier delivery time.
Made-to-Order Jewellery
Made-to-order jewellery is individually produced for you.
Production and fulfilment times vary depending on the piece, materials and specifications selected.
Please refer to the estimated production time shown on the individual product page before placing your order.
Where your order contains both ready-to-ship and made-to-order pieces, your items may be shipped together once the full order is ready unless otherwise arranged.
SOLID GOLD & FINE JEWELLERY SHIPPING
All solid gold jewellery is shipped with appropriate tracking and is fully insured during transit.
A signature is required upon delivery.
For security reasons, we strongly recommend providing a delivery address where someone will be available to receive and sign for the parcel.
Please ensure your shipping details are accurate before completing your purchase.
TRACKING
Once your order has been dispatched, tracking information will be provided using the contact details associated with your order.
Tracking may take some time to become active after the parcel has been collected by the courier.
DELIVERY TIMES
Estimated delivery times shown at checkout or provided by the courier are estimates only.
Delivery may be affected by circumstances outside FREVIVA's control, including courier delays, severe weather, public holidays, customs processing and other transportation disruptions.
We will always do our best to assist if you experience an unexpected delay.
DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your delivery details carefully before completing checkout.
If you notice an error after placing your order, contact us through Live Chat as soon as possible.
We will make every effort to update your address before dispatch, but changes cannot be guaranteed once an order has been fulfilled or handed to the courier.
Additional shipping costs resulting from an incorrect or incomplete address may be the responsibility of the customer.
INTERNATIONAL DUTIES & CUSTOMS
For approved shipments outside Australia and New Zealand, the recipient is responsible for understanding and complying with the import requirements of the destination country.
Any customs duties, import taxes, brokerage fees, clearance charges, insurance costs or other fees imposed by local authorities or carriers are the responsibility of the recipient unless otherwise agreed in writing before shipment.
Customs procedures may also cause additional delivery delays that are outside FREVIVA's control.
LOST OR DAMAGED PARCELS
If your parcel appears to be lost or arrives damaged, please contact us as soon as possible through Live Chat or at info@freviva.com.
For insured fine jewellery shipments, we may need to work with the courier or insurance provider to investigate the shipment before determining the appropriate next step.
Please retain all packaging and documentation if your parcel arrives visibly damaged, as these may be required as part of a courier or insurance claim.
SPLIT SHIPMENTS
In some circumstances, an order may be dispatched in more than one shipment.
Where this occurs, you may receive separate tracking information for each parcel.
NEED HELP?
If you have questions about delivery, international shipping or a specific order, please contact us through Live Chat or email:
For international shipping requests, our team will review the available options based on the destination and current shipping requirements and will make every reasonable effort to assist.